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January 24, 2013

We add new stores to Ebates all the time, but I was so thrilled to see FineStationery.com join our Cash Back family! Finding quality, personalized stationary is not as easy as it sounds, and FineStationery.com has an *amazing* selection of options for any occasion.

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I am a firm believer in hand-written thank you cards, and FineStationery.com is my new go-to spot. They have more then thank you cards, be sure to check out their wedding stationery, party invites, and fun blank cards. Plus you can earn 5.5% Cash Back on your purchase!



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May 13, 2010

Getting a payment from Ebates in the mail is like getting a tax return check, you just don't have to work all year to get it! All you have to do is shop. The month of May means that we are sending out payments again.

This time we are sending out cash-back and bonuses that were earned prior to April 1st. Due to the size of the payment distribution, all payments are not sent at once. We will begin processing payments now so that they can be sent out in the next few days.

Your Ebates account may change, your cash-back may move from "Cash Pending" to your "Cash Back History". This process will be competed for all eligible accounts by Saturday, May 15th when the checks are mailed out. Paypal payments will be made on time, if not early.

If you are waiting on a payment, and don't see it coming, please make sure that you have at least $5.01 in cash-back for orders in your account dated prior to April 1st. Also, make sure that you provided your name and mailing address to us by May 1st. If you don't qualify, don't worry; any funds that do not get paid this time will be carried over to our next payment date in May.

We appreciate all of you using Ebates for your holiday shopping and telling your friends about us. Please enjoy your payment from Ebates, you earned it!

Happy Shopping from Ebates Customer Care



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February 10, 2010

Working at Ebates is amazing! Even in these tough economic times more and more shoppers are coming to Ebates for their online shopping. Each time that we begin printing checks and sending Paypal payments, the list of folks getting paid gets longer. We've watched the check printing project go from being a weekend project where we filled the backseat of a Jeep and drove to the post office, to now being a month-long undertaking that culminates in the mailing of millions of dollars.

As we've said before, this is the best part of working at Ebates. We love sending you money!

This time we are sending out cash-back and bonuses that were earned prior to January 1st. Due to the size of the payment distribution, all payments are not sent at once. We will begin processing payments now, and all eligible payments will be sent soon. 

Your Ebates account may change, your cash-back may moving from "Cash Pending" to your "Cash Back History". This process will be competed for all eligible accounts by Monday, February 15th. We realize that this is a postal holiday, so we hope to get most of the checks mailed early. Paypal payments will be made on time, if not early.

If you are waiting on a payment, and don't see it coming, please make sure that you have at least $5.01 in cash-back for orders in your account dated prior to January 1st. Also, make sure that you provided your name and mailing address to us by February 1st. If you don't qualify, don't worry; any funds that do not get paid this time will be carried over to our next payment date in May.

We appreciate all of you using Ebates for your holiday shopping and telling your friends about us. Please enjoy your payment from Ebates, you earned it!

Happy Shopping from Ebates Customer Care


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November 13, 2009

Good news! We were able to get out payments sent out a couple days early this quarter.   The checks are now in the mail, and Paypal payments are currently being processed through Paypal. We hope that you have a great time with your Big Fat Payments from Ebates!

If you expected a payment and you don't see that one is on the way to you, please make sure that you earned at least $5.01 in cash back for orders made prior to October 1st. Sign up or other bonuses do not count toward the needed $5.01. Also, make sure that we have your name and mailing address on file.

If you continue to have any concerns about your payment from Ebates, please write to our Customer Care team for assistance.  


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November 6, 2009

Hi folks,

November is a wild time here at Ebates. You can really feel the holiday shopping season suddenly start up. Not only do we start to see incredible deals like the November Double promotion, but we also send out payments to our members on the 15th. It is great to send out money to our members that can be used right away to buy holiday gifts for friends and family.

Over the next few days, we will be transferring your pending Cash Back balance into a payment to be sent out by November 15th. Once your funds are processed, the eligible orders will be moved from your "Cash Pending" to your "Cash Back History" in your Ebates account.

We have currently done this for many members, but the process doesn't happen all at once.   Your patience is appreciated as we process all eligible accounts. By November 15th we will get to everyone who qualifies, and payments will be sent out by check or by Paypal. When we send your payment, we will also send you an email to let you know that it is on the way.

Please keep in mind that in order to get a payment by November 15th, you needed to earn at least $5.01 in Cash Back for orders made prior to October 1st. Promotional and referral bonuses do not count toward the needed $5.01. If you need more information, please see our Help page that contains the payment schedule.

We look forward to sending out your payment this month, it really is the best part about working here at Ebates. Enjoy your November and happy shopping!


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August 14, 2009

Cash Back from Ebates is even better when it comes early.  We were able to send out check to all qualified Ebates accounts.  If you use Paypal, your payment has probably already arrived. 

Please enjoy the weekend with your Cash Back from Ebates!

In order to earn a payment from Ebates today, your account balance needed to reach $5.01 by June 30th.  Also, you will have need to enter your name and mailing address into your Ebates account profile.

We love sending you money.   Happy shopping!

Ebates Customer Care




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June 9, 2009

Due to an error with one of our partner companies, you may have a received an email from Ebates stating that a recent order had been canceled. For many orders, this message was generated by mistake. We apologize for any confusion that this may created. We are currently in the process of updating the orders in our system to make sure that your account remains perfect. We take matters like this very seriously, and we want everything to be exactly right in your account.

If you did not get a cancellation email from Ebates on June 9th your account has not been affected.

We expect to have this resolved soon. Thank you for your patience.

Ebates Customer Care






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May 21, 2009

Hi Folks,

I just wanted to let you know that we are a little behind in answering your email to Ebates Customer Care. Since we sent out thousands of checks and Paypal payments on May 15th, a lot of you wrote in with questions. We are currently taking time with each question and getting responses out as fast as we can. Your patience is appreciated.

I'd like to take this opportunity to point out a page on the Ebates site where we may have already written the answer to your question: our Top Questions page.

For example, you can go to our Top Questions to view a schedule of when your payment should be sent, and what Cash Back it will include.

At this time, all eligible payments have been sent out. We hope you are having a great time spending your money from Ebates. We appreciate you being an Ebates shopper. We are doing our best to provide you with excellent customer service.  

Thanks,
Customer Care



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May 15, 2009

We have been working feverishly here at Ebates today to send out your payments. The checks have hit the mail, and the Paypal payments are processing through Paypal, and we even had a chili cook-off to honor the occasion.

Big Fat Check
As long as you earned at least $5.01 in Cash Back by March 31st, and we have your name and address on-file look for your payment in your mailbox soon. 

We sent out some big ones this time, and we hope you have a great time spending your money from Ebates. How will you spend your Fat Check? What a great question for the weekend. Enjoy!


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May 11, 2009

There is a mountain of checks forming in the far corner of Ebates headquarters. It's that time again already, and we are processing payments as fast as we can to send them out on Friday, May 15th. Of course, we don't stack up postal trays full of Paypal payments, but those are being processed as well. 

As long as you earned $5.01 in Cash Back by March 31st, and we have your name and mailing address on file in your Ebates profile, we are getting a payment ready for you now. You may see your Ebates account change in coming days, if it has not changed already. When this happens, the funds move from "Cash Pending" to "Cash Back History".

I just wanted to keep you in the loop. Ebates is sending out money again, and it's happening real soon!


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April 12, 2009

It probably doesn't surprise you, but my favorite part of working at Ebates is helping shoppers like you get your checks and Paypal payments every three months. I know how it is to shop through Ebates and watch the money pile up, but it's never truly real until I have the money in my wallet or bank account.

It's about that time again! Soon we will be stacking up postal trays full of checks to be sent out on May 15th.

The first step in the process for us if finding out who we are going to pay this time around. Not only do you have to have at least $5.01 in cash back for orders prior to April 1st, but we have to make sure that we know where to send your money. You'd be surprised at how many shoppers forget to enter their name and mailing address into their Ebates account profile. If we don't know your name and address, we can't send out the money.

Take a minute today to check on your account profile. Make sure we don't have an old address, or no address at all. Remember, we need your name and mailing address, even if you are scheduled to get your payment via Paypal.

I'm looking forward to sending you your next payment from Ebates. I hope you enjoy it as much as I do!


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March 13, 2009

Hey Ebates Shoppers,

It has been a wild month for Ebates Customer Care. Right after we mailed more checks and Paypal payments than we have ever sent out in the past ten years, many members wrote to us with questions and concerns. I have to admit that we weren't completely prepared for the wave of email that came in. In fact, we are still working (even Saturdays!) to get to all of your messages.  We expect to get to all the mail within the next two weeks. So, if you have been waiting for a response, we appreciate your patience. We hope to get to your message next.

We will try to check in frequently as we move along toward the next Big Fat Check Run on May 15th. Happy shopping in the meantime!

Dylan
Ebates Customer Care


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